Oliver Gilliland

Results-driven and user focused Product Manager with 4+ years experience, seeking to leverage proven leadership and strategy skills to grow revenue in a fast-paced tech firm. Excited by opportunities that empower customers and deliver positive social impact.

Experience

HelloFresh, Berlin, Germany Senior Product Manager Jan 2020 - Present

Outline
Led cross-functional teams composed of designers, engineers, and product analysts in all phases of the product life cycle. Promoted twice for outstanding results with a corresponding shift in product scope each time: from recipe experience (B2C), to procurement (B2B), and finally strategic data management (platform).

Key Achievements

• Developed proof-of-concept for distributed data management with Kafka pub/sub architecture in 3 weeks with 2 engineers. Following this, influenced 30% of tech teams (approx. 100 engineers) to voluntarily adopt and roll out new data management practices in their products within 6 months

Product Manager Jan 2018 - Dec 2019

Key Achievements

• Completed design, development, and global market launch of a suite of procurement tools providing visibility into key metrics and improving efficiency and accuracy for operational buyers by transitioning them off existing Excel sheets and other manual solutions. Resulted in a 10% reduction in cost-of-goods-sold (COGS) the year after launch

Junior Product Manager Jul 2016 - Dec 2017

Key Achievements

• Implemented new metadata and labelling practices for recipe detail pages to improve search engine ranking for non-brand queries, resulting in 82% uplift in organic traffic
• Redesigned the recipe archive, reducing exit rate from search feature by 29% and increasing recipe interactions (ratings and favorites) by 67%

Self-employed, Cheltenham, England Freelance Web Developer Dec 2012 - May 2014

Outline
Responsible for sourcing and managing client relationships, gathering requirements, designing and implementing solutions, and providing post-launch support.

Key Achievements

• Developed an embeddable glossary lookup “widget” for technology training firm to increase brand awareness and referrals from other subject-matter-relevant sites
• Extended an existing CRM system to send automated emails to prospects and increase activations
• Created web crawling and data extraction software to generate a browsable archive of videos from third-party sources, labelled with useful metadata

Education

University of Cambridge, Cambridge, England Master of Engineering (MEng), Manufacturing Engineering, 1st Class Oct 2012 - Jun 2016

Relevant Modules

• Strategy and Marketing
• Technology and Innovation Management
• Industrial Systems, Operations and Services
• Managing People and Leadership
• Enterprise, Globalisation and Policy

Massachusetts Institute of Technology, Cambridge, MA Exchange Program (DDH), GPA: 4.8 / 5.0 Jun 2014 - May 2015

Relevant Modules

• Product Engineering Processes (Design Capstone)
• New Enterprises (Entrepreneurship)

Skills

• Product vision and strategy
• User interviews
• Requirements gathering
• Wireframing and prototyping
• Data analysis and reporting
• Event storming
• JavaScript, HTML, CSS
• Python, PHP, SQL
• Tableau
• Google Analytics
• JIRA, Trello
• MS Office and Google Docs
• Domain Driven Design (DDD)